FAQ's

1. How long does it take to receive my order?

Our processing time is typically 1-2 business days. Once your order has been shipped, you can expect to receive it within 5-7 business days for domestic orders and 7-14 business days for international orders.

2. What are the available payment options?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. You can also choose to pay with PayPal for a secure and convenient checkout experience.

3. Do you offer international shipping?

At the moment, we do not provide international shipping services. Our shipping is currently exclusively available to locations within the United States, including all 50 states, Puerto Rico, Guam, the U.S. Virgin Islands, and APO/FPO military addresses, through the United States Postal Service (USPS).

4. What is your return policy?

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please contact us within 14 days of receiving it and we will assist you with the return or exchange process.

5. How are the ornaments packaged?

Every ornament comes with its own free gift box, ensuring a presentation-ready appearance! To safeguard your order during shipping, we use padded envelopes for maximum protection. For orders containing multiple ornaments, we may opt for a larger box filled with sufficient packing materials to ensure they arrive in impeccable condition.

6. Can I track my order?

Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment.

7. Do you offer bulk discounts?

Yes, we offer bulk discounts for larger orders! Please contact us with your specific requirements and we will be happy to provide you with a quote and personalized coupon code.